Refund Policy

This policy applies to standard Easy Peasy Power Up programme purchases made through the website.

1. Free Trial

The three-day free trial requires no payment and therefore has no refund obligation.

2. Paid Programme Orders

Paid programmes are one-time purchases based on programme length and learner count. If you believe a payment was made in error, contact us promptly and before the programme is launched.

3. Before Fulfilment Begins

Where a genuine duplicate or mistaken order is identified before substantive programme preparation has begun, we may cancel and refund the order.

4. After Preparation or Launch

Once tailored programme generation, source-content processing or other substantive fulfilment has begun, refunds may be limited because work and processing costs have already been incurred. Any mandatory consumer or statutory rights continue to apply where applicable.

5. Service Problems

If a material technical problem prevents delivery of a purchased programme and we cannot provide a reasonable remedy, contact us so we can assess an appropriate resolution.

6. Payment Disputes

Please contact us first if you believe you were charged incorrectly so the issue can be investigated before a chargeback is raised.